Please browse through our FAQ’s below. However, if your question has not been answered below please Contact Us or use our web chat and we will be happy to help.
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Booking a property is straightforward firstly you will need to sign up with your name and e-mail address. Once you are signed up simply enter your dates and the size of your group in the search bar and browse the collection of properties available until you find the perfect place. Then you can send a request direct to the owner to make a reservation. Once they confirm availability you will be sent a payment request by the owner to complete the process.
Our platform is populated with multiple property owners and each owner will have their own payment details set up for you to pay them directly either by card or bank transfer. You will have access to these payment details once you have sent a reservation request and it has been confirmed. We do not ‘hold’ payments to pay out to the owners later, all payment arrangements are strictly between you and the property owner.
Kalkan Owners Direct is an online platform where holiday rental owners advertise their properties and take bookings directly from guests. There is no middle-man and as a customer you can be sure that you will always be dealing with the property owner directly when enquiring and making reservations. We verify all property owners to ensure they genuinely own the property.
The terms and conditions for each property are set individually for each owners’ property and can be found at the bottom of the listing page. Booking terms & conditions are strictly between the guest and the owner.
Yes you can simply contact the owner and they will be able to help you with any changes to your booking request.
You can cancel your reservation from within the Guest Dashboard once you have signed in. Alternatively you can message the owner directly to ask them to cancel the booking.
Simply login in to the Guest Dashboard and you can manage everything about your booking and also message the owner directly with any questions.
Owners will typically take a % deposit at the point of booking to secure the reservation. Property owners are free to set their own booking terms and they will make this clear when taking your booking.